Contact
 
 

Customer Satisfaction Survey

Thank you for choosing EMCOR Services Betlem for your heating and air conditioning needs. We are interested in your experience with our company. Please take a few moments and complete this survey to let us know how we are doing.

Name:
Address:
Phone Number:
Email Address:
1. What is the primary reason you selected EMCOR Services Betlem for your service needs?
 

Comments
2. Were our office personnel courteous and responsive to your needs?
Yes  No
 

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3. Was your field technician punctual?
Yes  No
 

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4.

How would you rate our response time?

(On a scale from 1-10, 1 being completely unsatisfied and 10 being completely satisfied)
5. Did the service vehicle have a clean and professional appearance?
Yes   No
 

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6. Did your field technician present a neat and professional appearance?
Yes  No
 

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7. Did your field technician thoroughly explain their work and answer all your questions?
Yes  No
 

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8.

How would you rate our technical knowledge?

(On a scale from 1-10, 1 being completely unsatisfied and 10 being completely satisfied)
9. Did any of our personnel explain the benefits of Planned Maintenance?
Yes  No
 

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10. Was the work area left in a clean orderly manner?
Yes  No
 

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11. Will you call on us to do business in the future?
Yes  No
 

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12. Would you recommend us to a family or a friend?
Yes   No
 

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13.

Overall, how satisfied are you with EMCOR Services Betlem?

(On a scale from 1-10, 1 being completely unsatisfied and 10 being completely satisfied)

 

Thank you for your time!