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Customer Satisfaction Survey

Thank you for choosing EMCOR Services Betlem for your heating and air conditioning needs. We are interested in your experience with our company. Please take a few moments and complete this survey to let us know how we are doing.


Name:
Address:
Phone Number:
Email Address:

1. What is the primary reason you selected EMCOR Services Betlem for your service needs?
 

Comments


2. Were our office personnel courteous and responsive to your needs?
Yes  No
 

Comments

 

3. Was your field technician punctual?
Yes  No
 

Comments

 

4.

How would you rate our response time?

(On a scale from 1-10, 1 being completely unsatisfied and 10 being completely satisfied)


5. Did the service vehicle have a clean and professional appearance?
Yes   No
 

Comments

 

6. Did your field technician present a neat and professional appearance?
Yes  No
 

Comments

 

7. Did your field technician thoroughly explain their work and answer all your questions?
Yes  No
 

Comments

 

8.

How would you rate our technical knowledge?

(On a scale from 1-10, 1 being completely unsatisfied and 10 being completely satisfied)


9. Did any of our personnel explain the benefits of Planned Maintenance?
Yes  No
 

Comments

 

10. Was the work area left in a clean orderly manner?
Yes  No
 

Comments

 

11. Will you call on us to do business in the future?
Yes  No
 

Comments

 

12. Would you recommend us to a family or a friend?
Yes   No
 

Comments

 

13.

Overall, how satisfied are you with EMCOR Services Betlem?

(On a scale from 1-10, 1 being completely unsatisfied and 10 being completely satisfied)


 

Thank you for your time!